Modem Refund policy

Modem Festival Refund / Cancellation policy
 

If you are unable to attend the event due to unforeseen circumstances, refund requests will be accepted only after following conditions have been met:

  • Requests for refunds must be received by 23:59 CEST on 31st May 2021. Your purchased ticket will be canceled immediately upon request. There are no refunds after this deadline for any reason including, but not limited to, illness, travel-related problems or loss of employment.

  • When requesting a refund for a ticket bought through Hadra or Ambassadors, you must contact the event organizers directly: [email protected]

  • For tickets bought through Litesource shop, you can request a refund directly from the website through your account.

  • All ticket refunds are subject to a fee of 25€ due to administrative costs.

  • The refund amount shall not exceed the ticket's face value paid (excluding any booking fee and cancellation fee).

  • The pace and scope of refunded tickets payment depend on the achievement of additional sales of refunded tickets.
    E-ticket refunds will be processed between 1st and 7th June 2021. Due to different laws and bank policies, the payment process may last until 30. June 2021.

  • Some refunds (mostly those outside of European Union) will be subject to additional bank charges. This is a shared expense between our bank and yours, meaning each bank will take away a certain fee from the original amount Mo:Dem paid for your refund. In some cases, depending on the bank, this fee can be fairly high.

  • Please be patient and contact us only if you didn't receive your refund after end-June. Thanks for your understanding.

Refunded tickets will be sold by the organisation after the refund request deadline on the online store. The number of tickets on sale will depend on a number of refunded tickets.

 

Force Majeure:

In the case of circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics or other severe damages or highly unexpected factors Mo:Dem Festival may cancel the Festival, and the amounts received will not be refunded.